Settings is one screen with a list of tabs down the left. Some of it is about you, some is about your organisation, and some changes what everyone on your team sees. This article says what each tab is for, so you can find the right one without opening all of them.
What it is
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Why it matters
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Who can change what
Your profile and your password are yours: any signed-in user can change their own. Everything else on this screen is saved by an admin. A member of staff can open the tabs and read them, but saving company details, notification settings, alert channels, escalation, renewal pricing or modules is refused for anyone who is not an admin. See Team members and user roles.
The tabs, one by one
Profile
Your first and last name, phone number and time zone. The name you save here is the name shown in the top bar and against anything you do in the app.
Company
Your organisation's name and its business details: trading name, contact name, address, phone, email, website, VAT number and company registration number. The organisation name is the one displayed in the dashboard header, and it updates as soon as you save.
Password
Change your own password. You have to enter your current one, and the new one must be at least eight characters and typed twice.
Notifications
When alerts are sent and what for. Domain expiry reminders can be switched on or off, and you pick which reminders you want from 7, 14, 30, 60 and 90 days before the date. There are switches for valuation-change alerts and the threshold that triggers one, the weekly summary, and watchlist alerts. Beneath that, a table of DNS record types decides which kinds of DNS change raise an alert, and an alert severity table lets you re-rank any alert type as critical, warning or informational. Marking a type as informational takes it out of the needs-attention counts.
API and AI access
Read-only API keys for scripts and AI agents, and the list of AI apps connected through OAuth, such as Claude or ChatGPT. A new key is shown once and never again, so copy it when it appears. This is about giving outside tools access to your data. The assistant inside the dashboard is a different thing and needs no key: see The in-app assistant and API and AI access.
Contacts
Your notification contacts: the people who get told when something happens, and a grid where you tick, per alert type, whether each of them gets an email, a text message, or both. The email and SMS columns are greyed out until you have given that contact an address or a phone number. Your SMS credit balance is shown here, and below the list is a notification log of the last fifty messages actually sent, which is where to look when someone says they never received an alert. See Alerts and notifications.
Alert channels
Destinations other than email and SMS: Slack, Microsoft Teams and your own webhook endpoints. Each destination can be filtered to the kinds of alert you want it to carry, switched off without deleting it, and sent a test message. The same tab holds escalation, which re-notifies when a critical alert is left unacknowledged. You set how long to wait, anywhere from 5 to 120 minutes.
Currency
Whether money is displayed in pounds, US dollars or euros. See Currency settings.
Renewal pricing
Default renewal costs by domain extension and renewal period. These are templates: they can be applied in bulk to renewals from the Renewals page rather than being typed in one at a time.
Integrations
The WordPress plugin. A switch turns the connection on, and below it you generate and revoke the site keys that link each WordPress site to your account. See WordPress monitoring.
Client portal
The address of your client portal and how it is branded: your logo, accent colour and a welcome message. The address is checked as you type so you know whether it is free before you save. See The client portal.
Modules
Thirteen switches, one per feature area, covering valuations, security scans, content checks, visual monitoring, brand consistency, accessibility, compliance, uptime, journey tests, SEO, hosting, email health, and analytics and error tracking. Turning one off hides that feature for everyone in the organisation, not just for you. This tab has its own article, because it has more effect than its size suggests: see Turning modules on and off.
Modules is organisation-wide
Linking straight to a tab
The open tab is written into the address as a query, so
/dashboard/settings?tab=modules opens Settings with Modules already selected. Your
browser's back button moves between tabs rather than leaving the page. That makes these links
worth sending to a colleague when you want them to look at one specific thing.
What you see depends on your plan
- Free accounts have no Settings screen at all. Name, password and profile are on the Account page of the free dashboard instead. See The free plan dashboard.
- Adding an alert channel is refused on the free plan, which sends email alerts only.
Where to find this
Your profile, your organisation and your alerts.
In the appSwitch whole features on or off for the team.
In the appWho gets told, and the log of what was sent.
Good to know
- Profile and password are per user. Everything else is per organisation and admin-only to save.
- The notification log holds the last fifty messages sent, which settles most "I never got it" questions.
- An API key is displayed once. If you lose it, revoke it and make a new one.
- Billing, invoices and plan changes are not here. They are on the Billing page.