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02 · Questions
Frequently Asked Questions
Quick answers to common questions.
What type of agencies is TLDTrack built for?
TLDTrack is built for any agency that manages domains on behalf of clients. That includes design agencies, branding studios, marketing agencies, SEO consultancies, web development shops, and digital agencies. If you manage client websites, email campaigns, or online presence - and need to keep track of the domains behind them - TLDTrack replaces your spreadsheets and scattered tools with a single dashboard.
Can I see a demo before signing up?
The fastest way to see TLDTrack is to start your 7-day free trial and add a client site, you'll see real checks running within minutes. Prefer a guided walkthrough? Send us a message using this form and we'll arrange a 15-minute call.
What are the plan limits?
Plans are based on the number of websites you monitor. The free plan covers 1 website plus 4 extra monitors, Starter ($11/month) supports up to 5, Pro ($29/month) up to 25, and Agency ($89/month) up to 100. Starter, Pro and Agency include uptime, DNS, blacklist, SSL, email health, renewal tracking and financial reporting, plus monthly credits for scans. Pro adds up to 5 team members and the client report builder with TLDTrack styling, while Agency adds up to 20 team members, the Agency CRM, white-label reports in your own branding, and dedicated support. Need more than 100 websites? Contact us about Enterprise.
What monitoring does TLDTrack include?
Paid plans include uptime monitoring (HTTP checks every 5 minutes, and every minute for the first hour of an outage), DNS change detection across 6 record types every 3 hours, SSL certificate expiry tracking, blacklist scanning against 12 DNSBL databases every 12 hours, email health scoring (SPF, DKIM and DMARC validation), and automated domain renewal alerts. The free plan covers uptime, SSL expiry and domain expiry. You get a single dashboard with traffic-light indicators showing the health of every domain at a glance.
What is blacklist monitoring and why does it matter?
Blacklist monitoring checks your domains against major DNS-based block lists and spam databases (such as Spamhaus, SURBL, and others). If a domain appears on a blacklist - whether due to previous misuse, a compromised email account, or spam activity - it can severely impact email deliverability and search rankings. This is especially critical for marketing and SEO agencies running client email campaigns. TLDTrack checks automatically every 12 hours and alerts you when a listing appears, so you can take action before it causes problems.
How does email health monitoring work?
TLDTrack validates SPF, DKIM, and DMARC records for every domain in your portfolio and produces an email health score (0 to 100). You can see at a glance which client domains have missing or misconfigured email authentication - the most common cause of marketing emails landing in spam. The domain detail page shows exactly what needs fixing, with actionable guidance on each record.
Do you integrate with WordPress or WHM?
Yes. Our free WordPress plugin uses a simple site key to connect client sites to TLDTrack, surfacing plugins, themes, core and PHP versions and admin users directly in your domain dashboard, with alerts when plugins or admin accounts change. WHM/cPanel integration lists the accounts on your server so you can import the ones you choose, and alerts you when an account passes 75% or 90% of its disk or bandwidth quota, is on course to run out of bandwidth, or is suspended.
Can I manage domains on behalf of multiple clients?
Yes. Create a record for each client, assign their domains, and invite their contacts to a branded client portal where they only see their own domains. Pro and Agency plans add the client report builder, a scheduled email report per client that Agency plans white-label with your own branding.
Can I import my existing domains?
Yes. TLDTrack supports bulk CSV import. Upload a CSV with your domain names and any additional details such as purchase dates, acquisition costs, or registrar. Our import tool auto-detects common column formats. Registrar, expiry date and nameservers are looked up automatically after import, and DNS records and SSL status fill in from the regular checks.
Can I use the financial reports for accounting?
TLDTrack's financial reports are designed to support your management accounting and bookkeeping workflows. They show acquisition costs, renewal costs and valuations per domain and per client, and export to CSV for use in accounting software. AI-generated domain valuations are also available as a supplementary portfolio insight tool, but these are estimates and should be reviewed by a qualified accountant for formal financial reporting.
Is my data secure?
Yes. All data is encrypted in transit (TLS) and at rest. We are GDPR compliant and UK customers' data is stored in the UK (AWS eu-west-2 region). Enterprise customers can discuss custom data residency arrangements.
Can I cancel at any time?
Yes. You can cancel your subscription at any time from the billing section of your dashboard. Your account will remain active until the end of the current billing period - we don't charge cancellation fees and there's no minimum contract. We also offer a 7-day free trial on all paid plans.
What is the Enterprise plan?
Enterprise is for organisations managing more than 100 domains or with specific requirements around data residency, SLA guarantees, or custom integrations. Pricing is tailored to your needs. Get in touch using the form above and select "Enterprise Plans" as the subject.
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